"Good at selling but all downhill from there.."

A review of Currys by Don Henderson written on Tuesday 25th of August 2020

This is not really a review of what happens when you go into the shop - the staff, in general are pleasant, although they do not have great product knowledge, it is what happens next that is the real problem.

We recently purchased a dish washer and paid extra for express delivery, installation, and collection of old machine.

The delivery arrived on the date agreed - Friday 14th August. I was surprised the drivers were not wearing masks but allowed them in anyway. From there it was all downhill. My confidence was somewhat reduced when one of the so called expert installation team asked if I had a knife he could borrow - fair enough I thought as he must be wanting to cut something.silly me.what he needed it for was to use as a screwdriver as he could not be bothered to go out to the van to get one. Confidence continued to diminish when he, after pressing numerous buttons, started to look at the instruction booklet - when all else fails!

After around 30 minutes of pressing buttons and scratching heads they decided that the machine was faulty and would have to go back.

The drivers would not give me their bosses number but promised to phone me back with another delivery date. Around 30 minutes later they contacted me and said the new machine would be delivered on Sunday and I would get a text on Saturday telling me an estimated time.

Well Saturday came and went and, surprise surprise, no text. By late morning Sunday I thought I'd better contact what is misleadingly called 'Customer Services' to find out what was happening.one hour later I eventually got a human being to speak with .after telling her what my problem was the phone line went dead. As you can imagine.start of my first nervous breakdown of the day.

Later and after a strong cup of coffee I decided to try again .yes, another hour of my life I will never get back.but this time a very helpful gentleman called John promised I would get my re-delivery on Wednesday.

Wednesday duly arrived as did the new set of 'expert installers'.well that was a joke.

They clearly know nought and informed me they could not connect the waste pipe as it was not a 'standard fitting' - the drivers on the previous delivery did not have this problem as they manage to fit it without any trouble but just could not get it to work!

Once again neither driver was wearing a mask.

I now had had enough and decided to cut my losses and go back to the Perth shop to get my money back which I did. The Assistant Manager handled this very well.

I will never again darken the doors of any establishment with the name Currys over the door and strongly advise everyone even thinking of buying an appliance to go to a local shop (which is what I have now done and received wonderful service from Hosies of Broughty Ferry ) and save themselves from the hassle that Currys gives.they are clearly just interested in taking your money and nothing else..

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